Refund policy

HARDY BOYS — RETURN & REFUND POLICY

Last updated: October 2026 · Applicable to all orders placed on hardyboysworldwide.com

[ 01 / ALL SALES FINAL — LIMITED ARCHIVE DROPS ]

Due to the limited nature of our drops and cross-border international logistics, all sales are final. We do not accept returns, cancellations, or issue refunds for change of mind, improper fit, or subjective dissatisfaction once an order has been confirmed and dispatched.

We strongly recommend reviewing our comprehensive Size Charts & Fit Guide or contacting our client support team prior to purchasing to ensure the perfect fit.

[ 02 / DEFECTIVE, DAMAGED, OR INCORRECT ITEMS ]

Every piece is individually inspected and hand-packaged in Ho Chi Minh City prior to dispatch. However, in the rare event that your order arrives damaged during transit, exhibits a verified manufacturing defect, or contains an incorrect item, we are committed to making it right immediately.

Eligibility criteria for defective / incorrect claims:

  • Claims must be initiated within 7 days of delivery confirmation.
  • Items must be unworn, unwashed, unaltered, and in their original packaging with all brand tags and labels attached.
  • Clear photographic evidence and an unboxing video showing the defect or discrepancy are required for verification.

[ 03 / RESOLUTION & REPLACEMENT PROCESS ]

Upon verification and approval of your claim:

  1. Direct Replacement: If replacement stock is available, a new unit will be dispatched immediately at zero additional shipping cost to you.
  2. Full Refund or Store Credit: If the item is permanently out of stock, we will issue a full refund back to your original payment method (Credit Card, PayPal, Apple Pay) or provide 100% store credit, based on your preference. Refunds typically reflect on your bank statement within 5–10 business days.

[ 04 / CUSTOMS, IMPORT DUTIES & UNCLAIMED SHIPMENTS ]

Please note that international import duties, taxes, or local customs clearance fees are determined by your destination country and are non-refundable. Hardy Boys is not responsible for packages abandoned, refused, or returned due to unpaid import fees or incorrect shipping addresses provided at checkout.

[ 05 / NEED ASSISTANCE? ]

For any questions regarding your order, sizing recommendations, or active claims, please reach out directly to our dedicated client care team:

  • Email: support@hardyboys.vn
  • Response Time: Within 24 business hours (Monday – Saturday, GMT+7)
  • Headquarters: 386/7 Le Van Sy, Ward 14, District 3, Ho Chi Minh City, Vietnam