File / SUP-00 / Customer support

Contact

HARDYBOYS is here for you before and after you order. Please include your order ID so we can help faster.

Fastest: chat with us

Size advice, order questions, anything. We reply 10:00 to 21:00 daily, Vietnam time (UTC+7).

Issues are handled within 24 hours during support hours.

FAQ / SUP-01

Where is my order?

Your shipping confirmation email has a tracking link once your order ships.

No email yet? Chat with us or email support@hardyboys.vn with your order ID.

Can I return or exchange?

All sales are final. We do not accept returns or offer refunds.

If your item arrives faulty (fading, peeling print, stitching), contact us with your order ID and photos and our team will review it. Refund policy

Which size should I pick?

Each style fits differently. Check the size charts, or chat with us and we will confirm the exact measurements before you order.

How long does shipping take?

We ship from Saigon to 100+ countries. Delivery time and cost depend on your country and are shown at checkout before you pay.

When will you reply?

10:00 to 21:00 daily, Vietnam time (UTC+7). Issues are handled within 24 hours.